Status and Icons

INFORMATION AT A GLANCE

On the travel monitor map we use the following icons.

Several travellers, sites and alerts in the same location (depending on the zoom level) are grouped in one icon. Click on the group icon to separate the information on each grouped object.

The traveller icons have different colours, depending on their status within the past 72 hours:

Colour	Status	Description
Green	Ok	Status feedback by travellers as response to the automatic status call that they are well Status feedback by travellers via email or telephone that they are well Status feedback that the traveller is well, through one of the emergency contacts by email or phone
Yellow	In Process	The automatic status call series is still ongoing. No status feedback has yet been issued.
Orange	Unknown	No status was detected until the last status call has been completed (telephone switched off, voice mail, call not answered, no connection). Status feedback by a third party, other than travellers or emergency contacts. The emergency assistance provider informs emergency contacts, including name and contact of the third party.
Red	Need Help	Status feedback by travellers that they need help as direct response to the automatic status call. The emergency assistance provider has clear indication that affected travellers are in critical danger (threat to life, limb or health) and will initiate the emergency assistance process.
White	No Status	Travellers who have not received an automated status call from the platform in the past 72h have no status.

Please note that both statuses Unknown and Need Help indicate that travellers might be in danger and need assistance. The emergency assistance provider will initiate an assistance case, inform the emergency contact and coordinate specific follow-up measures.